Product Returns

Product Returns

If you are not completely satisfied with your purchase, you may return the item within 90 calendar days of receipt of the product (unless noted below -- see Item Specific Return Policy). In doing so you will receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product. Shipping charges are not refundable, and all shipping charges are at the customer's expense.

Here are some reasons that may limit a product return:

• All merchandise must be in its original condition and original packaging and must be in a resellable condition. A good rule of thumb to determine resellable condition is to ask yourself if you would pick the returned item off a store shelf. If you wouldn't, it's probably not in resellable condition.
• Products specifically designated as non-returnable - typically due to shipping weight or customization.
• Products purchased on clearance or closeout.
• Product purchased as part of a kit or package deal, unless all components of the kit are returned.

Requesting a Return

• If you wish to return an item, please use our return request form.
• Upon review & receipt of your request, we will provide you with a Return Merchandise Authorization (RMA) number and a shipping address to return the product to.
• Please note that the RMA return address may be different than the address noted on the original product shipping label.
• Once we receive your returned product in our warehouse, it takes about 5-10 days to inspect product and have the credit show on your card.